Security Notice

October 27, 2023

As part of our commitment to security, we are contacting individuals regarding a recent issue at PeakMed, and the steps we took to protect their information.   

What Happened? 

On August 30, 2023, we were alerted to suspicious activity on one of our systems and launched an investigation. We determined that an unauthorized person obtained access to an employee’s credentials and logged into the system between July 24, 2023 and August 30, 2023. When we learned about this, we changed the employee’s credentials, reset system passwords for all employees, and required 2-step verification as the only means to login to employee accounts. Our investigation confirmed that some information may have been viewed. 

What Information May Have Been Viewed?  

Our investigation determined that  names, addresses, Social Security numbers, driver’s license numbers, dates of birth, medical record numbers, financial account information, payment card information, electronic signatures, billing/claims information, medical provider’s names, Medicare/Medicaid identification, medication information, treatment information, and health insurance information may have been viewed. The information varies by individual. 

What We Are Doing

When we learned about this, we secured the system and added additional security measures to further protect PeakMed systems. This included resetting system passwords for all employees and requiring 2-step verification as the only means to login to employee accounts.

What Can Individuals Do. 

We encourage individuals to review their account statements and explanation of benefits forms for suspicious activity and to detect errors. They can find more information about obtaining a free copy of their credit report, protecting against potential identity theft and fraud, and other resources available to them in the below Steps You Can Take to Further Protect Your Information. 

If you believe you are affected but have not received a letter by December 8, 2023, please contact us at 800-628-2084, toll-free Monday through Friday from 8 am – 10 pm Central, or Saturday and Sunday from 10 am – 7 pm Central (excluding major U.S. holidays) and someone will assist you. You may also write to PeakMed at 6945 Tutt Blvd, Colorado Springs, CO 80923 or

Steps Individuals Can Take to Further Protect Their Information

Monitor Accounts

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:

  1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
  2. Social Security number;
  3. Date of birth;
  4. Addresses for the prior two to five years;
  5. Proof of current address, such as a current utility bill or telephone bill;
  6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
  7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft.


Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:







Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069

Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013

TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016

Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788

Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013

TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094


Additional Information

Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580;; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state Attorney General. This notice has not been delayed by law enforcement.